Returns and refunds

The customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

To exercise this right, the customer must, within 14 working days from the date of receipt of the products, contact AXOR customer service on 0429 763476, or send an email to the email address [email protected], or send a communication by registered letter with return receipt, specifying that you wish to exercise the right of withdrawal to:

AXOR SRL, Via dell'artigianato 8, Pernumia, 35020 (PD)

Once the product has been returned, AXOR SRL will credit the amount within 30 days of receipt, after having verified the integrity of the goods. The refund will be made to the respective credit card, debit card, prepaid card or PayPal account.

The goods must be returned intact and functional, complete with all their components and in the original and undamaged packaging (envelopes and packages), kept and possibly used according to normal diligence, in the total absence of wear or dirt.

The right of withdrawal is subject to these conditions:
– applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on a fraction of the product purchased;
– the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any additional documentation); in any case, affixing labels or adhesive tapes directly to the original packaging of the product should be avoided;
– the shipment and integrity of the product, until receipt in our warehouse, is under the complete responsibility of the Customer;
– upon arrival in the warehouse, the product will be examined to assess damage, tampering and missing parts not resulting from transport. If the package and/or packaging are damaged, AXOR SRL may withhold a percentage from the refund due, no more than 10% of the same, as a contribution to the costs of restoration.

The right of withdrawal expires entirely, due to the lack of the essential condition of integrity of the goods, in cases where AXOR SRL ascertains:
– the unconventional use of the goods which has caused the wear and tear of the goods, or the use of any consumables;
– the lack of the external packaging, the original internal packaging or part of it;
– the absence of integral elements originally attached to the product;
- damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, the goods will be made available to the Customer for collection at his expense at the headquarters of AXOR SRL.